Verification and KYC on Celsius Crypto Casino

Verification in your account area is used to confirm identity details and keep withdrawals and account access consistent with site requirements.

Requests appear in your account notices, and you should follow the latest instructions shown for your specific request type.

If you need help, save a screenshot of the request message and contact support at [email protected] with the details of what you submitted.

When Verification Can Be Requested

Verification requests shown in your account notices can appear before payouts or at any time during account use.

If verification appears while an offer is active, review the bonus conditions shown for your account and keep your activity within the stated limits.

• Before a withdrawal request is approved, an identity check can be required.
• During normal account use, checks can be triggered and shown as a request in your account notices.
• When account activity changes, you may see an updated request that asks for additional confirmation.
• Always rely on the request text shown in your account area for what to submit next.
• Use your account notices to track whether the request is new, under review, or needs follow-up.

What We May Ask You to Provide

When you need the controlling wording for a request, check the rules section and follow the latest document version.

How to Submit Documents Safely

1. Open the request in your account notices and confirm which document types are required.
2. Prepare files that are clear, readable, and complete, with all corners visible and no glare.
3. Use the document upload area in your account area to submit files in the order requested.
4. After upload, verify that each file is attached correctly and matches the requested document type.
5. Submit once and wait for your review status to update in your account notices.
6. If you are asked for additional information, respond in the same request thread to keep it consistent.

Matching Your Account Details to Your Documents

• Check that your name in your account area matches the name shown on your photo ID.
• Make sure your address format is consistent between your profile and your proof of address document.
• Avoid cropped images that remove corners, numbers, or date fields.
• Use a well-lit photo to prevent blur, reflections, or unreadable text.
• Do not edit or obscure parts of documents unless the request explicitly allows it.
• If your details changed, update your account information first, then re-check the request requirements.

Verification Call: What to Prepare

• Use a reachable phone number and keep your device available during the period shown in your request.
• Be ready to confirm basic account ownership details if asked during the call.
• If you miss a call, check your account notices for follow-up instructions and next steps.
• If you do not understand what is required, contact support with a screenshot of the call request.

Verification and Withdrawals: Common Blockers

If your verification is blocking a payout request, review the withdrawal flow on the payments page and compare it with your account status.

Identity checks before withdrawals can hold a payout in a pending state until the request is completed or reviewed.

Completing identity checks for payouts is usually straightforward when the documents match your account details and the files are readable.

• A withdrawal can remain blocked while your document review status shows pending or under review.
• Your account notices may show that additional information is needed before the withdrawal can continue.
• Method checks can apply when payment details require confirmation for a payout request.
• If a new request appears, follow it before submitting additional withdrawal attempts.
• Use your account notices and transaction history together to confirm what step is currently holding the payout.

Common Issues and Quick Fixes

1. No verification request visible: refresh your account area, then check account notices and recent emails linked to your account.
2. Document rejected for quality: re-take photos in better light, keep all corners visible, and avoid blur or glare.
3. Rejected for mismatch: compare spelling, date fields, and address formatting between your profile and documents, then resubmit.
4. Status does not change: check your account notices for follow-up questions or a new request that replaced the old one.
5. Asked for a selfie: follow the request instructions, ensure the image is clear, and confirm it matches your photo ID details.
6. Asked for a call: keep your phone reachable and check account notices if you miss the attempt for the next step.
7. Withdrawal blocked: confirm your verification review status first, then re-check the withdrawal request status in transaction history.
8. Need escalation: email [email protected] and include your account identifier, request type (ID, proof of address, selfie, or call), the timestamp of the request, screenshots of the message and status, and what you submitted and when.

FAQ

When can verification be requested?

Verification can be requested before withdrawals or at any time during account use, and the request is shown in your account notices.

Where do I see verification requests?

Requests are shown in your account notices, where you can view the required document types and the current review status.

What is accepted as photo ID?

Submit a government-issued identity document when the request asks for photo ID, and make sure the image is clear and complete.

What counts as proof of address?

Submit an address confirmation document when the request asks for proof of address, and ensure it matches the address details in your account area.

Why do you ask for a selfie?

A selfie helps confirm the person submitting the documents matches the account holder, so follow the request instructions closely.

What is a verification call?

A verification call is used to confirm account ownership or clarify a verification step, and the request will show what to do next.

Why was my document rejected?

Rejections usually come from unreadable images, missing corners, glare, or mismatched details between your profile and documents.

How do I check review status?

Use your account notices to see whether the request is pending, under review, or needs follow-up information.

Can verification block withdrawals?

Yes. A withdrawal can be held until the verification request is completed and the review status updates in your account area.

Can I resubmit documents?

Yes. If you receive a rejection message, follow the reason shown in your account notices and resubmit with corrected files.

What should I email to support?

Include your account identifier, request type, timestamp, screenshots of the status message, and what you submitted and when.

How long does it take?

Review timing can vary, so follow your account notices for the current status and any follow-up requests.